- Airport Gets New Customer Service Hotline[Jul. 30, 2012]
The Beijing Capital International Airport will launch a new customer service hotline from Aug. 1, with access guaranteed even under extreme weather conditions.
- United Airlines Raked in US$5.2 Billion in Airline Fees Alone Last Year[Jul. 27, 2012]
United Airlines made nearly US$5.2 billion from fees last year, topping a global list released in a study this week.
- NJ Airport Unveils Newest Employee - an Avatar[Jul. 27, 2012]
Libby is young, friendly, and eager to help travelers at Newark Liberty International Airport find their way toward baggage claims or connecting flights. Just don't ask her any questions.
- Terminal 2 of Chengdu Airport to Start Trial Operation on July 28[Jul. 27, 2012]
The remarkable Terminal 2 of Chengdu Shuangliu International Airport completed the last comprehensive training on July 20th before its trial operation at 04:00 a.m. on July 28th. By then, six airlines are going to operate at T2.
- Beijing Capital Airlines Launches "S-Class" High-End Product[Jul. 26, 2012]
Beijing Capital Airlines Co., Ltd., a subsidiary of Hainan Airlines, has launched a high-end product named "S-class", in order to meet the sales demand in summer peak season. The new product will help travelers get rid of the trouble of ticket shortage as passengers can book tickets directly from the airline's official website.
- Vietnam Airlines Compensates Passengers 100,000 Yuan for One-Day Delay[Jul. 25, 2012]
On July 22, Vietnam Airlines Corporation's flight VN553 from Chengdu to Hanoi was delayed for 24 hours due to mechanical problems. Passengers were paid 1,000 yuan each for compensation.
- Air China Introduces "Fast Track" Immigration Service at Heathrow London[Jul. 24, 2012]
In order to further improve the service of the flights from Beijing to London, Air China introduced the "Fast Track" immigration service at Heathrow Airport London on July 10 to benefit its VIP passengers.
- JetBlue, Virgin America Up Business Travel Ante with Elite Frequent-Flier Levels[Jul. 23, 2012]
Two value-oriented airlines, JetBlue Airways and Virgin America, are adding elite tiers to their frequent-flier programs to appeal more to business travelers and reward repeat customers with better seats, shorter airport security lines, pre-boarding and even a free trip into space.
- American to Put Lie-Flat Seats on Some U.S. Flights[Jul. 23, 2012]
American Airlines says it will become the first U.S. airline to put lie-flat seats in new planes used on transcontinental flights.
- Don't Call Them "Mate": Virgin Australia Cabin Crew Given New Etiquette Rules on How to Treat Business Passengers[Jul. 22, 2012]
Wine-appreciation, grooming and body language classes are to be served up to Virgin Australia cabin staff.