Sharjah's Information Systems Associates (ISA), a joint venture of low-fares airline Air Arabia LLC and John Keells Holdings (JKH), has developed a new reservation system AccelAero for low cost airlines that provides multi-selling channels through the Internet, travel agencies and call centres. (6/26/2006)

AccelAero will facilitate flight scheduling, finance and operational functionalities and capabilities across various point-of-sale channels and is customised to serve the business goals of low-cost airlines.

Air Arabia is the first ISA customer to use the tailor-made system.

The primary business focus of ISA is to provide vital IT solutions to the aviation industry and AccelAero seamlessly combines Air Arabia's experience in the airline sector with the IT expertise of JKH to form a system that meets the needs and requirements of low cost airlines.

Ali Al Hamdany, director of IT and corporate projects, Air Arabia, said: The airline reservation system is one of the most time and mission-critical elements of an airline. Any downtime comes at tremendous cost. The new reservation system developed by ISA is not only time-efficient but is adaptable to various selling channels and various other business needs. Service is a key towards keeping our customers satisfied.?

Dhananjaya Chandrasekara, vice-president, John Keells, said, At ISA, we have technical domain experts from JKH coupled with Air Arabia's airline domain experts, bringing in superior solutions to the market. AccelAero's design, based on tiered architecture together with its clustered implementation environment, will avoid any single point of failure. AccelAero can be easily extended to accommodate future requirements thanks to its modularised framework,?stated Mr. Milinda Gunasena who headed ISA's AccelAero project development.?

The new reservation system is also available to other low cost airlines whether they are existing or coming new to the market.