In an effort to improve the communication process, Marriott International has launched a 23-hotel pilot language programme in the US. (7/12/2006)

The pilot programme will utilise the Sed de Saber (Thirst for Knowledge) Spanish/English Language system, which teaches workplace and life-skills English.

The Sed de Saber language programme complements Marriott's Spirit to Serve Our Guests initiative, a guest service programme that ensures that each customer is given first-class, personalised service at every level of contact with Marriott: from the first telephone call to the actual check-in. Marriott plans to expand the program into other hotels across all markets in the US.

Sed de Saber, an electronic learning system developed by Retention Education, LLC, is interactive and uses storytelling, voice recording, games and review exercises to build and improve English language skills. Sed de Saber combines English as a second language curriculum with the Leapfrog Quantum Pad Plus Microphone, which allows the learner to record, playback, and compare his/her voice to the word or phrase being learned, increasing confidence in pronunciation skills.

David Rodriguez, executive vice president of human resources, Marriott International said, We believe that the Sed de Saber programme will be of tremendous benefit to both our associates and managers, helping them improve their ability to communicate with one another and with guests.?

To complement the Sed de Saber programme, Marriott has established small learning communities in which associates and managers can learn together. This approach helps associates improve their communication skills, while giving managers an opportunity to create enhanced work environments.