Shenzhen Bao'an International Airport (SZX) initiated the iPad service to provide passengers with flight information updates during the Golden Week holiday, marking a significant innovation in domestic ground service.

The mobility of iPad makes it much easier to offer flight information service to passengers. When dealing with some specific issues of passengers, the staff can provide one-to-one service with the help of Wi-Fi. Moreover, in the case of long-time flight delay, iPad can be connected to the airport monitor, and it thus enables passengers to get updated information about their flights. It not only helps pacify passengers but also facilitates staff's work at the airport.

Flight delay caused by the "poor weather conditions over the air route" is the most common and also the most difficult to explain. Luckily, the latest version of the Veryzhun app can help the airport display the "real-time air route weather radar map" for passengers by using an iPad when flights are delayed. Veryzhun is a leading flight status service provider in China.

Passengers used to get confused when they were told that their flights were delayed due to "poor weather conditions over the air route". The iPad app is expected to reduce conflicts between airport staff and passengers.

In the past, since there's no way of knowing the weather conditions at other airports, passengers were given little information when flight delay occurred. Nowadays, however, by connecting the iPad to the Internet, airport staff can update passengers in time on their flight information such as weather conditions, air traffic flow, seating charts, etc.

The iPad service has already been launched in some international airports, such as Hong Kong International Airport. SZX began to use iPad to offer flight information from August 2012, and has seen good results. The airport has always made it a point to keep abreast with the world's leading airports and is now the first airport to introduce the iPad service in mainland China.

"When the airport informed a flight delay that was caused by bad weather over the air route, i thought it was nonsense. Now, it's easier for me to understand their work as I can see with my eyes exactly what's happening", said a passenger.