Worldwide Flight Services (WFS) has entered the mainland China market for the very first time, having been selected by the airport authority of Beijing Capital International Airport to provide airport service ambassadors at Terminals 1 and 2.

This new concept assures that all travellers can quickly and easily find assistance and guidance in the terminals, no matter which airline they are travelling on. WFS has joined with local service provider GRH to implement this programme. GRH will recruit and provide the workforce, while WFS will manage the project, the training and the service development.

The service is modelled on the highly successful Airport Concierge product that WFS introduced in Hong Kong six years ago. In the lead up to the Olympics, Beijing Airport is completely revamping all its service features. WFS is honoured to have been selected to participate in this process.