Honeywell has refreshed its MyAerospace e-commerce portal to simplify online ordering and tracking processes, cutting the steps required by more than 20 percent and improving turnaround time by 50 percent. The website improvements give commercial, business and general aviation customers more control to efficiently manage their repair and overhaul services and provide a single stop for managing all of their spares, documentation and technical support needs. With 24/7 access, Honeywell customers can more easily order parts, book repairs and search for product information.

The new MyAerospace portal offers a customized search engine that remembers customer history and preferences. Interactive graphics group orders by status, enabling customers to track the status of repairs, spares and exchange orders. With more visibility and control over their repair orders, customers can update shipping information and download certifications from a desktop or mobile device.

"Honeywell created these updates with usability, mobility and efficiency top of mind, so customers can complete and track part orders quickly and effortlessly," said Heath Patrick, vice president, Customer and Product Support, Honeywell Aerospace. "Our customers provided feedback on how the portal design and navigation could be better, so we acted on it to give them more control over their orders while increasing their overall maintenance productivity."

Contributed by Honeywell