CAPSE (Civil Aviation Passenger Service Evaluation) of Carnoc.com has released the Airlines Service Evaluation Report and Airports Service Evaluation Report for the first quarter of 2018 on 20 April.

A total of 593,864 questionnaires have been collected this quarter. In the Q1 report, CAPSE selected 36 airports to measure passenger satisfaction, covering 32 airports in mainland China and 4 regional and international ones.

Making comparisons in airports' average scores and rankings from Q1 2018, the latest evaluation report allows readers to get a clear and simple view of each airport's improvements and changes. It shows that the overall passenger satisfaction was 3.90, the same as in the previous quarter, and 0.03 score higher than that in the first quarter of 2017. From the passenger satisfaction, the achieved results for air services that satisfy passengers' demands were inseparable from the diligent work of all staff in civil aviation industry.

Incheon International Airport, Hong Kong International Airport, Taoyuan International Airport, Bangkok Suvarnabhumi International Airport and Shanghai Hongqiao International Airport were among the top 5 airports by passenger satisfaction.

Meanwhile, the top 5 airports with best services in mainland China were Shanghai Hongqiao International Airport, Shanghai Pudong International Airport, Xiamen Gaoqi International Airport, Shenzhen Bao'an International Airport and Nanjing Lukou International Airport. The average score for all 32 airports rankings in mainland China were 3.88 in the first quarter of 2018.

In the latest evaluation, the mainland airports are as follows: Shanghai Hongqiao International Airport, Xiamen Gaoqi International Airport, Shanghai Pudong International Airport, Nanjing Lukou International Airport, Beijing Capital International Airport, Chengdu Shuangliu International Airport, Shenzhen Bao'an International Airport, Hangzhou International Airport, Tianjin Binhai International Airport, Haikou Meilan International Airport, Changsha Huanghua International Airport, Qingdao Liuting International Airport, Xi'an Xianyang International Airport, Kunming Changshui International Airport, Guangzhou Baiyun International Airport, Chongqing Jiangbei International Airport, Harbin Taiping International Airport, Dalian International Airport, Wuhan Tianhe International Airport, Sanya Phoenix International Airport, Zhengzhou Xinzheng International Airport, Urumqi International Airport, Shenyang Taoxian International Airport, Fuzhou Changle International Airport, Nanning Wuxu International Airport, Guiyang Longdongbu International Airport, Jinan Yaoqiang International Airport, Lanzhou Zhongchuan International Airport, and the newly added Taiyuan Wusu International Airport, Changchun Longjia International Airport, Nanchang Changbei International Airport as well as Hohhot Baita International Airport for this quarter. Additionally, regional and international airports are as follows: Hong Kong International Airport, Incheon International Airport, Taoyuan International Airport and Bangkok Suvarnabhumi International Airport, respectively.

The original report is available for download at here.

For further information about the report, please visit www.capse.net

Contributed by CAPSE