CAPSE: China's Top 5 Airports with Best Services in Q3 2018
China Aviation Daily | Oct. 24, 2018
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CAPSE (Civil Aviation Passenger Service Evaluation) has released its latest Airlines and Airports Service Evaluation Reports for the third quarter of 2018 on October 19.
A total of 584,344 questionnaires have been collected this quarter. In the Q3 report, CAPSE selected 36 airports to measure passenger satisfaction, covering 32 airports in mainland China and 4 regional and international ones.
Making comparisons in airports' average scores and rankings from Q2 2018, the latest evaluation report allows readers to get a clear and simple view of each airport's improvements and changes. It shows that the overall passenger satisfaction was 3.90, 0.01 score lower than that in the previous quarter and 0.01 score higher than that in the third quarter of 2017.
Among all the airports, Incheon International Airport, Hong Kong International Airport, Taiwan Taoyuan International Airport, Bangkok Suvarnabhumi International Airport and Shanghai Hongqiao International Airport were among the top 5 airports by passenger satisfaction.
Meanwhile, the top 5 airports with best services in mainland China were Shanghai Hongqiao International Airport, Xiamen Gaoqi International Airport, Shanghai Pudong International Airport, Shenzhen Bao'an International Airport and Guangzhou Baiyun International Airport. The average score for all 32 airports rankings in mainland China were 3.86 in the third quarter of 2018.
In the latest evaluation, the mainland airports are as follows: Shanghai Hongqiao International Airport, Xiamen Gaoqi International Airport, Shanghai Pudong International Airport, Chengdu Shuangliu International Airport, Shenzhen Bao'an International Airport, Nanjing Lukou International Airport, Beijing Capital International Airport, Tianjin Binhai International Airport, Guangzhou Baiyun International Airport, Xi'an Xianyang International Airport, Kunming Changshui International Airport, Dalian International Airport, Hangzhou International Airport, Shenyang Taoxian International Airport, Fuzhou Changle International Airport, Haikou Meilan International Airport, Qingdao Liuting International Airport, Chongqing Jiangbei International Airport, Zhengzhou Xinzheng International Airport, Sanya Phoenix International Airport, Nanning Wuxu International Airport, Changsha Huanghua International Airport, Guiyang Longdongbu International Airport, Wuhan Tianhe International Airport, Jinan Yaoqiang International Airport, Lanzhou Zhongchuan International Airport, Harbin Taiping International Airport, Urumqi International Airport, Taiyuan Wusu International Airport, Changchun Longjia International Airport, Nanchang Changbei International Airport and Hohhot Baita International Airport. Additionally, regional and international airports are as follows: Hong Kong International Airport, Taiwan Taoyuan International Airport, Incheon International Airport and Bangkok Suvarnabhumi International Airport, respectively.
The original report is available for download at here.
For further information about the report, please visit www.capse.net
About CAPSE
Founded in 2012, CAPSE (Civil Aviation Passenger Service Evaluation) is an independent third-party organization of civil aviation service based in China. CAPSE focuses on data consultation and service solutions with a brand mission statement echoing: "improve passenger experience through active listening".
With the support of CARNOC.com and benefiting from nineteen years of experience and expertise in the civil aviation industry, CAPSE evaluates civil aviation service based on objective measurements from multiple dimensions that give insight into service trends and provide solution-based consulting services by researching travelers' service requirements and the effect of new technology on service.
As of October 2018, there are around 80% of airlines and airports in China that have adopted CAPSE's indexes, and over 40 enterprises have applied the data analysis reports and service solutions.
Contributed by CAPSE