On January 10, 2019, CAPSE (Civil Aviation Passenger Service Evaluation) released its latest Airlines and Airports Service Evaluation Reports for Q4 2018.

With a total of 579,504 questionnaires collected, the Q4 airport report provides an overview of passenger satisfaction on 41 airports, including 37 airports within and 4 airports outside mainland China.

The sample airports win an average score of 3.94 in this quarter for passenger satisfaction, with both MoM and YoY growth of 0.04.

The TOP5 are Hong Kong International Airport, Taiwan Taoyuan International Airport, Incheon Airport, Shanghai Hongqiao International Airport and Xiamen Airport.

The 37 airports in mainland China win an average score of 3.92, among which Shanghai Hongqiao International Airport, Xiamen Airport, Shanghai Pudong International Airport, Shenzhen Baoan International Airport and Guangzhou Baiyun International Airport come on top of the rankings.

The sample airports in mainland China are Shanghai Hongqiao, Xiamen Gaoqi, Nanjing Lukou, Beijing Capital, Chengdu Shuangliu, Shenzhen Baoan, Hangzhou Xiaoshan, Tianjin Binhai, Haikou Meilan, Changsha Huanghua, Qingdao Liutin, Xi'an Xianyang, Kunming Changshui, Guangzhou Baiyun, Chongqing Jiangbei, Harbin Taiping, Dalian Zhoushuizi, Wuhan Tianhe, Sanya Phoenix, Zhengzhou Xinzheng, Urumqi Diwopu, Shenyang Taoxian, Fuzhou Changle, Nanning Wuxu, Guiyang Longdongbao, Jinan Yaoqiang, Lanzhou Zhongchuan, Taiyuan Wusu, Changchun Longjia, Nanchang Changbei, Hohhot Baita, Shijiazhuang Zhengding, Ningbo Lishe, Wenzhou Longwan, Zhuhai Jinwan and Hefei Xinqiao.

The 4 airports outside mainland China are Hongkong, Incheon, Taiwan Taoyuan and Suvarnabhumi.

For more details, please download the Q4 2018 Airlines and Airports Service Evaluation Reports on https://www.capse.net/analysis.

About CAPSE

Founded in 2012, CAPSE (Civil Aviation Passenger Service Evaluation) is an independent third-party organization of civil aviation service based in China. CAPSE focuses on data consultation and service solutions with a brand mission statement echoing: "improve passenger experience through active listening".

With the support of CARNOC.com and benefiting from nineteen years of experience and expertise in the civil aviation industry, CAPSE evaluates civil aviation service based on objective measurements from multiple dimensions that give insight into service trends and provide solution-based consulting services by researching travelers' service requirements and the effect of new technology on service.

As of December 2018, there are around 80% of airlines and airports in China that have adopted CAPSE's indexes, and over 40 enterprises have applied its data analysis reports and service solutions.

Contributed by CAPSE