On July 19, 2019, CAPSE (Civil Aviation Passenger Service Evaluation) released its latest Airlines and Airports Service Evaluation Reports for Q2 2019.

With a total of 602,394 questionnaires collected, the Q2 airport report provides an overview of passenger satisfaction on 57 airports, including 37 airports within and 20 airports outside mainland China.

The 37 airports in mainland China win an average score of 3.87, among which Shanghai Hongqiao International Airport, Xiamen Gaoqi International Airport, Shenzhen Baoan International Airport, Shanghai Pudong International Airport and Guangzhou Baiyun International Airport come on top of the rankings.

Among the 20 regional and international airports, the top 5 airports with best services are Tokyo International Airport, Singapore Changi International Airport, Dubai International Airport, Kansai International Airport and Narita International Airport.

The sample airports in mainland China are Shanghai Hongqiao International Airport, Xiamen Gaoqi International Airport, Shanghai Pudong International Airport, Chengdu Shuangliu International Airport, Shenzhen Bao'an International Airport, Nanjing Lukou International Airport, Beijing Capital International Airport, Tianjin Binhai International Airport, Guangzhou Baiyun International Airport, Xi'an Xianyang International Airport, Kunming Changshui International Airport, Dalian International Airport, Hangzhou Xiaoshan International Airport, Shenyang Taoxian International Airport, Fuzhou Changle International Airport, Haikou Meilan International Airport, Qingdao Liuting International Airport, Chongqing Jiangbei International Airport, Zhengzhou Xinzheng International Airport, Sanya Phoenix International Airport, Nanning Wuxu International Airport, Changsha Huanghua International Airport, Guiyang Longdongbu International Airport, Wuhan Tianhe International Airport, Jinan Yaoqiang International Airport, Lanzhou Zhongchuan International Airport, Harbin Taiping International Airport, Urumqi International Airport, Taiyuan Wusu International Airport, Changchun Longjia International Airport, Nanchang Changbei International Airport, Hohhot Baita International Airport, Shijiazhuang Zhengding International Airport, Ningbo Lishe International Airport, Wenzhou Longwan International Airport, Zhuhai Jinwan International Airport and Hefei Xinqiao International Airport.

The 20 airports outside mainland China are Singapore Changi International Airport, Tokyo International Airport, Kansai International Airport, Narita International Airport, Taiwan Taoyuan International Airport, Melbourne International Airport, Sydney Kingsford Smith International Airport, Hong Kong International Airport, London Heathrow International Airport, Incheon International Airport, Phuket International Airport, Dubai International Airport, Bangkok Suvarnabhumi International Airport, Frankfurt Airport, Kuala Lumpur International Airport, Los Angeles International Airport, Chiang Mai International Airport, Paris Charles de Gaulle Airport, Macau International Airport and Moscow Sheremetyevo International Airport, respectively.

For more details, please download the Q2 2019 Airlines and Airports Service Evaluation Reports on https://www.capse.net/analysis.

About CAPSE

Founded in 2012, CAPSE (Civil Aviation Passenger Service Evaluation) is an independent third-party organization of civil aviation service based in China. CAPSE focuses on data consultation and service solutions with a brand mission statement echoing: "improve passenger experience through active listening".

With the support of CARNOC.com and benefiting from nineteen years of experience and expertise in the civil aviation industry, CAPSE evaluates civil aviation service based on objective measurements from multiple dimensions that give insight into service trends and provide solution-based consulting services by researching travelers' service requirements and the effect of new technology on service.

As of July 2019, there are around 80% of airlines and airports in China that have adopted CAPSE's indexes, and over 40 enterprises have applied its data analysis reports and service solutions.

Contributed by CAPSE