Qantas has just announced the opening of a new customer service training facility worth some AU$10 million in Sydney, with the ability to train up to 180 staff a week.

With plans to provide training for 18,000 staff from across the Qantas Group, the new training facility is part of the AU$280 million Qantas spends every year on training staff, the airline says.

"We will be able to enhance the training of frontline people from across the Group, which will ensure our service style is consistent through every stage of the customer's journey," said John Borghetti, Qantas Executive General Manager.

"The establishment of this new, dedicated Centre of Service Excellence allows us to bring together the current elements of our training with additional modules developed with our new fleet and ground product in mind."

The compound in Alexandria includes a 126-seat auditorium, "customer experience zones" which mimic the different Qantas class offerings from First to Domestic QantasLink, cabin crew training pods, 12 learning and development rooms and an intranet workstation area.

Telesales, cabin crew, pilots and airport staff will be trained at the facility.