- Flight Delayed Due to Extraordinary Circumstances: What if Airline is Wrong?[Jan. 12, 2018]
Consumer watchdog Which? analysis reveals than in UK on average every fourth flight is late to reach its destination. Extraordinary circumstances have become favorite airlines'excuse to avoid paying out flight compensations, yet Eurocontrol analysis reveals carriers'operations to have been the real cause behind most of flight delays in 2017. And while airlines interpret extraordinary circumstances loosely, it is best to have a look at how it's defined by the law.
- These Airlines Fear Your Twitter Rampage the Most[Jan. 09, 2018]
As everyone learned when a passenger was forcibly removed from a United Express flight, social media and the ubiquity of mobile phone cameras have shifted the ground rules for airline customer service. The best and worst corporate interactions speed across the internet with potentially dire results for corporate targets of public anger.
- Improved Services for Lufthansa Lounge Guests[Jan. 04, 2018]
With a large number of new and improved service offerings, Lufthansa wants to make the stay in the lounges as pleasant and entertaining as possible for their guests. The LoungeNet is a platform exclusively accessible for the lounge guest and free of charge. It adapts its content to the respective lounge location. In addition to general information on the forthcoming trip, such as airport information or the current flight status, the website also offers special offers from Lufthansa and other cooperation partners tailored to the lounge guest. For example, Lufthansa guests can download eJournals at no charge or view information on collecting and redeeming miles at Miles & More. In the "LoungeNet News" section, guests are informed about new products and offers in the lounges, such as the opening of new lounges or offerings in the spa facilities.
- Airlines Are Starting to Phase out Seatback Screens[Jan. 03, 2018]
One of the only things to look forward to about flying is getting to binge-watch TV shows and movies. But the way we're entertained in the air could be about to change and people aren't happy about it.
- Austrian Airlines Ends All Fokker Operations[Jan. 02, 2018]
Austrian Airlines (OS, Vienna) has ended all commercial Fokker Aircraft (Woensdrecht) operations after its last remaining Fokker 100, OE-LVE (msn 11499), conducted its last revenue service - OS 778 Pristina-Vienna - on Sunday, December 31, 2017.
- Emirates Ends 2017 on a High Note Reaching Fleet and Product Milestones[Dec. 29, 2017]
Emirates, the world's largest international airline, is concluding another banner year of growth and innovation, marking significant milestones across its fleet, network, and product innovation initiatives, cementing its position as a market leader and industry trendsetter.
- Jet Airways, Air India Received Most Passenger Complaints in 3 Years: Govt Data[Dec. 27, 2017]
Airline passengers face the maximum inconvenience while travelling by national carrier Air India and private Jet Airways, according to the official data of complaints submitted by the government in Parliament.
- Beijing-Haikou Flight Diverted after Boy, 6, Falls Sick[Dec. 21, 2017]
A flight from Beijing to the southern island of Hainan was diverted to Shijiazhuang on Thursday after a 6-year-old passenger fell ill, people.cn reported.
- JAL Unveils First and Business Class Wine and Japanese Sake Selections International Flights for Fiscal Year 2018[Dec. 21, 2017]
Japan Airlines (JAL) is pleased to unveil its First and Business Class wine selection which will be served on its international flights from fiscal year 2018.
- China Southern Airlines Launches Website for Visually Impaired[Dec. 19, 2017]
China Southern Airlines launched a website for visually impaired users Tuesday.